Support
Support
Use this page to contact the app team about setup, troubleshooting, account questions, privacy questions, or billing-related questions.
Contact support
Primary support contact: support@cancelsafe.com
Support URL: https://www.cancelsafe.com/support
Support hours and service expectations
Support hours: Monday to Friday, 9:00 AM to 6:00 PM UTC
First response target: within 1-2 business days
Resolution target: varies by issue complexity
Information to include in a request
To help us investigate quickly, include the shop domain, storefront URL if relevant, order number, affected workflow, screenshots, timestamps, and any visible error messages.
Common support topics
Common support topics include installation issues, storefront block behavior, OTP verification, CAPTCHA issues, order lookup issues, support-case workflow issues, Salesforce setup, Klaviyo setup, and cancellation rule configuration.
Privacy, billing, and account questions
CancelSafe can assist with app setup, support, and app-controlled workflow questions. Questions about a merchant's own store policies, customer refund decisions, or store-specific legal terms may still need to be handled directly by the merchant.